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COOL
CANDLE
Policies
Pay
me securely with any major credit card through Pay Pal!
You do not have to sign
with pay pal now to make payment
We also take Money Order/Cashiers Check
Privacy Policy
We are not a marketing company; we are a Candle company.
Your information will not be
sold or distributed to any other third party.
Shipping and
Handling and Returns
We attempt to ship your order with in 48
hours
Larger orders make take longer to ship you will be email if your order
will ship in
more that 48 hours
We offer the following shipping methods:
DHL & Priority
Mail Orders out side the USA will
be billed the shipping total - what shopping cart total once
order is ready to ship. No refunds on orders where total
shipping cost are not paid Returns
We aim for complete customer
satisfaction.
If you are not happy with any candle you must let use know
With in 3days. all candles must be returned in good on used condition.
For a new candle of equal or lesser value or refund
If your candle comes broke
If you have breakage in your order, please contact the
shipping carrier
IMMEDIALY.You must save your original packaging materials in order to
File a claim. You as the package receiver are responsible for filling
any
Damage/breakage claims. Proof of breakage must be made to carrier,
So it is imperative all original packaging materials are saved. We
cannot
Replace breakage due to shipper at our expense. All item leave use in
EXCELLENT condition and responsibility for the package ends when it
leaves
Our hands. Any refused shipments will be billed shipping charges and a
25%
Restocking fee will be incurred.
Our Business Philosophy
The objective of our business is to provide a high quality product
And reliable service for our customers. We hope you will enjoy visiting
Our web site and using our products as much as we enjoyed making
Them for you. For more info on your Business email:
info@coolcandle.net
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